How Kenya is marking 2026 Customer Service Week
Originally published by KBC Digital — Read the original article →
Kenya is marking the National Customer Service Week (NCSW) 2026, an initiative aimed at strengthening citizen-centred service delivery, promoting innovation and fostering a culture of excellence across the public service.
The week, which runs from Monday, October 5, to Friday, is being held under the theme “Extra Mile: Transforming Public Service Through Customer Service Excellence”, with the national tagline “Huduma Bora, Taifa Bora.”
Coordinated by the State Department for Public Service and Human Capital Development, with the Kenya School of Government serving as the Secretariat, the initiative will provide a national platform for Ministries, Departments and Agencies (MDAs) to showcase reforms, innovations and initiatives aimed at improving the quality, accessibility and responsiveness of public services.
