Telcos compelled to notify subscribers before recycling mobile numbers under new rules
Originally published by News – Capital FM Kenya — Read the original article →
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NAIROBI, Kenya, Oct 7- Telecommunications companies will be required to notify subscribers before deactivating inactive SIM cards and recycling their mobile numbers under new safeguards introduced by the Communications Authority of Kenya (CA).
The new rules require mobile operators to use all available contacts provided by subscribers during registration to reach customers whose numbers have remained inactive for more than three months.
The notification process will run for three months before a number becomes eligible for deactivation and eventual reassignment to another subscriber.