[Capital FM] For decades, banks competed on things that felt, frankly, a little abstract to the average customer. Interest rates. Loan tenures. Branch networks. The bank with the tallest building downtown often won the trust vote, even if nobody could tell you what made its balance sheet better than the next one's. That era is over.
[Capital FM] For decades, banks competed on things that felt, frankly, a little abstract to the average customer. Interest rates. Loan tenures. Branch networks. The bank with the tallest building downtown often won the trust vote, even if nobody could tell you what made its balance sheet better than the next one's. That era is over.
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