Bolt rewards top drivers in Nairobi, Mombasa
Originally published by News – Capital FM Kenya — Read the original article →
NAIROBI, Kenya, Oct 9— Ride-hailing company Bolt has rewarded top-performing drivers in Nairobi and Mombasa with fuel and vehicle service vouchers, tyres and other incentives, as drivers contend with rising operating costs, road safety concerns and changing customer expectations.
The recognition, held during Customer Service Week, highlights the role of drivers in maintaining service quality while drawing attention to the operational pressures facing car and motorcycle taxi operators.
Arthur Gacharia, Bolt’s Senior Operations Manager, said drivers play a central role in shaping customer experiences, making their performance critical to the company’s service delivery.