Safaricom explains how to reach live agents after complaint over frustrating call process
Originally published by People Daily — Read the original article →
Safaricom has explained how customers can reach its human customer care representatives after a subscriber complained that the company’s automated phone system repeatedly redirects callers through self-service options before disconnecting. The complaint was raised on Monday, November 2, 2026, by X user @BabuJaymo, who questioned the difficulty of speaking directly to a customer care agent […]