Safaricom explains Okoa Jahazi rules after customer mistakenly borrows Ksh1,000
Originally published by People Daily — Read the original article →
Safaricom has explained how its Okoa Jahazi airtime advance service works after a customer complained that she mistakenly borrowed Ksh1,000 while intending to request Ksh20. In a comment on the company’s Facebook page, Martha Mwaura questioned why she could not opt out of the service after receiving the larger advance. She said she had intended […]