Safaricom explains why customers cannot opt out of okoa jahazi at the moment
Originally published by People Daily — Read the original article →
Safaricom has explained why customers cannot opt out of its Okoa Jahazi service after a subscriber complained that she mistakenly borrowed Ksh1,000 instead of the Ksh20 she had intended to request, prompting calls for the introduction of an option to deactivate the service. The telecommunications company addressed the complaint after a customer, Martha Mwaura, took […]