Safaricom confirms M-Shwari system downtime after customer report missing balances
Originally published by People Daily — Read the original article →
Safaricom has confirmed a system outage affecting its M-Shwari savings and mobile loan service after customers raised concerns about account access and unexplained changes in their displayed balances. In a response to a customer on X on Friday, October 23, 2026, Safaricom Care acknowledged the disruption and said technical teams are working to restore normal […]