Safaricom introduces WhatsApp Fuliza balance checks through Zuri chatbot
Originally published by People Daily — Read the original article →
Safaricom customers can now check their Fuliza balances through WhatsApp using the telecommunications company’s artificial intelligence chatbot, Zuri, in a move aimed at making it easier for users to monitor their mobile credit obligations. The service allows customers to contact Zuri on WhatsApp and request information about their Fuliza balance alongside other account balances, helping […]