Safaricom reveals how to speak to a human agent without going through automated menus
Originally published by People Daily — Read the original article →
Safaricom has revealed how customers can bypass its automated customer-care menus and speak directly to human agents as complaints mount over difficulties accessing assistance through its call centre. The telecommunications company says prepaid subscribers calling its customer-care line can press 0 directly from the main menu to be placed in a queue for a human […]