The hidden cost of M-PESA downtime for Kenya’s small businesses
Originally published by People Daily — Read the original article →
For a small trader in Kenya, a failed M-PESA transaction can mean more than an inconvenient delay. It can hold up a sale, leave a supplier unpaid, disrupt a delivery or force a customer to walk away without buying anything. A shopkeeper waiting for a payment confirmation may be unable to release goods. A food […]